Welcome to the Spotted Hog Candle Co. Web site . Please read the following policies before you place your order.
Our Promise:
Our candles do not sit on shelves for months or years; your candles will be handmade especially for you when you place the order. The Spotted Hog Candles are the most even burning and highly scented Candles available. The burning
characteristics are truly remarkable. The Spotted Hog Candles are not only hand crafted
better, but they are guaranteed never to tunnel or canyon like other candles. One candle fills multiple rooms with fragrance. We use only the finest wax and fragrance oils in our candles.
You WILL notice the Difference!
Here at The Spotted Hog we believe that maintaining a good relationship with you is one of our highest priorities. If you are unhappy with any service or product of ours, please inform us of the situation. Your complaint will be handled on an individual basis. We take great pride in all of our hand made candles and strive to provide you with outstanding customer service. We want only happy Spotted Hog Candle customers and look forward to filling all of your candle needs in the future.
Shipping:
We have one of the best shipping deals around! You may order as much as you like for flat rate of $8.95 to anywhere in the continental USA. One address only per order please. We do not ship outside the US and do not ship to freight forwarders. Every candle is made especially for you upon placing the order, we work very hard to get your packages out as fast as we can. Orders may take up to 7-10 business days to complete depending on the size of the order. (Please note during our busy season orders may take longer to fill.) Once your order is complete we ship packages USPS 2-3 day Priority mail (for most packages), UPS Ground, FedEx Ground or USPS Parcel post (our option) with an average delivery time of 3-5 business days. (* Excluding weekends, holidays and the time it takes to fill your order.)
Delivery time will vary depending on your location. Once your package has shipped you will get a tracking number emailed to you. If you do not receive one please contact us.
Please note that tracking numbers from the USPS web site will not give you the location of your package step by step. It will only show that the package has shipped and when it arrives to your door. The postal service does not guarantee transit times for Priority mail. As always you are welcome to pick up your order if you are in the area.
Shopping cart,Payments and Adding to an existing order:
We use a secure Paypal shopping cart for your ordering convenience. We accept Visa, MasterCard, Discover, American Express, Paypal, personal checks, US money orders and Electronic checks. Please note that an Electronic check is treated as a regular check. Orders will not ship until funds are cleared, usually about 3-5 days.
We feel Paypal is the safest and most efficient shopping cart for our customers. Payment in full is charged to your account upon completing the check out process. We do not put holds on your account for funds when the order is placed, then charge your card when your order ships. We do not have access or keep your personal or credit card information on file as added security for our customers. If you decide to add anything to your existing order you must go thought the secure web site shopping cart again. Usually we can refund you for the second shipping charge pending your order did not ship and will fit in the same box as the original order : )
Order and Payment:
If you prefer to pay by check or money order there is an option on our home page for the printable order form. Please fill it out and mail it with your payment. (Orders will be shipped once checks have cleared. There will be a $25.00 charge for all returned checks).
Samples:
Due to the overwhelming requests for samples of our products we can no longer provide free samples. If you would like to try our products before ordering, we recommend ordering smaller size candles through our secure shopping cart.
Privacy Statement
:
The Spotted Hog Candle Company will not sell, rent or trade e-mail addresses or disclose any personal information belonging to our valued customers, we respect your privacy and appreciate your business.
Insurance:
Insurance is the responsibility of the customer. We are not responsible for damaged, lost or uninsured packages. Large orders are usually shipped via UPS or Fed Ex Ground and are automatically insured up to $100.00.
Damaged packages:
Please inspect your shipment when you receive it. We make every effort to ensure your order arrives safely; we pack every shipment in accordance with the shipping carriers packing guidelines. If in the unlikely event that you receive a damaged shipment, please report it immediately. Please save the original box and packing materials to show the USPS, UPS, Fed ex inspector. Shipping carriers require that any damaged merchandise is reported with in 3 days of shipment arrival. If you do not report damage with in this time frame, the carrier will not honor your insurance claim on the package.
Returns and exchanges:
We do not accept returns or make exchanges under any circumstances. No exceptions. All candles are custom made therefore we do not accept returns. Payments for all purchases including - Postage, Retail purchases, Case, Bulk purchases, label set up fees and or Wholesale orders and cancellation fees are non refundable. All sales are final. We do not exchange our products or give refunds if a candle scent is not to your liking. If you are unsure of a particular scent please order a smaller size candle first before purchasing a large quantity of a certain scent. Your purchase from The Spotted Hog Candle Company signifies your acceptance of the aforementioned information and policies.
Cancellation Policy: Once you place an order with us, we process your order with in 24 - 48 hours of receiving it. Meaning, we make your candles with in 24 - 48 hours and ship them out as quickly as possible. If for any reason you need to cancel your order, a 20 % cancellation and restocking fee will be deducted from your total. You may only cancel your order within 24 hours of the order being placed. After the 24 hour period, your order will be sent out as originally requested by you the customer, and no refund will be issued. There are no exceptions.
Wholesale:
Due to the overwhelming request for our candles, we are not accepting additional wholesale accounts at this time.
The Spotted Hog Guarantee:
Here at the Spotted Hog we stand behind the quality workmanship of our candles. Providing you follow our proper burning instructions, We guarantee our candles will be strongly scented, clean and even burning with no wasted wax. In the unlikely event you receive a defective candle due to manufacturing please contact us immediately. We will then send you a Return Authorization Number. Once you receive the authorization number promptly repackage your items taking care to package them securely and send them back to us Priority Mail within 10 (ten) days of receipt. When we receive your returned items we will inspect them and then reimburse payment for the item with in 30 (thirty days).
Terms and conditions of guarantee:
The Spotted Hog Candle does not pay or reimburse ANY shipping and handling on returned items.
Insurance is recommended on packages as we can not be responsible for loss or damage. Returns will not be accepted without a return authorization number. Candles that are burned are not returnable. Candles may not be returned if the fragrance is not to your liking. We do not make exchanges, substitutions of a scent or send out a replacement with out first receiving and examining the defective candle in question. In an event we agree to replace merchandise, we will send out exactly what you purchased initially, no substitutions of size or scent. Candles may not be returned if the candle color is not to your liking as color batches will vary and is not considered defective. Upon inspection if we find the candle is not defective and problem was due to customer misuse and or not following proper burning instruction no refund will be issued, you will be responsible for the cost of shipping the item back to you.
Typographical errors:
In the event an item is listed at an incorrect price due to typographical error we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Disclaimer:
1. The Spotted Hog Candle Company is not responsible for - incorrect e-mail or postal address.
2. The Spotted Hog Candle Company will not be responsible for - damaged candles due to delivery mishandling or lost packages unless insurance was purchased by you the customer.
3. The Spotted Hog Candle Company shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from The Spotted Hog Candle Company. In any case, our maximum liability to you is the amount you paid for the product.
4. We reserve the right to modify, alter or discontinue any policies and terms included herein at any time without notice.
5. The Spotted Hog Candle reserves the right to refuse service to any party at any time.
6. Your purchase from The Spotted Hog Candle Company signifies your acceptance of the aforementioned information and policies.
