~ Contact Information~


Shipment notifications and tracking numbers will be sent via email when orders are completed and ready to ship. Orders that are shipping to warmer states will be shipped on a Monday or Tuesday.

Questions on when your order will ship? Click the button below.
Check the status of your order

General Questions

For general questions please view the *Information/FAQ page and *Store Policy page located on the right hand side of the home page, most likely you will find the answers you are looking for on those pages. : ) For announcements, new items, new products, Special sales and promotions please be sure to check our *Online Newsletter often!

Customer Service


You can contact us via email 24 hours a day, 7 days a week.
We will get back to you in a timely manner. Usually 1 business day.
ATTENTION Bloggers and YouTubers !!
We have been receiving an overwhelming amount of emails asking for free products to review on blogs and YouTube channels. We DO NOT participate in programs proposing reviews of any kind, on any venue, in exchange for free candles/product. We do not send out free merchandise to anyone for any reason. Please do not email any requests of this nature, you will not get a response and your email will be forwarded appropriately as SPAM.Our email correspondence is reserved for our customers only, not to be used for solicitation. Thank you in advance for your understanding.

*(Please note for spam and computer virus reasons, some emails containing attachments, animated graphics, advertisements or links will automatically be deleted and we will never get your email. If your email is not answered with in 24 business hours please try again.) If you are using an email service that requires the sender to be pre-approved to respond, please approve us beforehand to allow us to reply. We can not fill out multiple forms and will not click attached links for our own security.

Office Hours

Since we are a computer based business, ordering though our website is always the fasted most efficient way to order.
We do not have a store front open to the public and no longer take credit cards over the phone.

Contacting You

If there is a problem with your order or questions we will always contact you by email first then by phone.

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